Refund policy – By Boel

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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The product must be sent to me within a 14 day period.

To be eligible for a return, your item must be in the same condition as you received it in. You’ll also need the receipt or proof of purchase.

By Boel does not cover shipping or handling costs for returns.

Return to:
Mikael Boel Photography
Mikael Boel Laursen
Støden 14, 3. MF
4000 Roskilde
Denmark

If you wish to return a product or have any return questions, please contact me at info@byboel.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.